Glossary
Common terms in time-critical logistics.
A quick reference for frequently used shipping, operations, and escalation terms across our services.
OBC (On-board Courier)
A hand-carry logistics service where a dedicated courier accompanies urgent cargo from pickup to delivery.
NFO (Next Flight Out)
A service mode that places a shipment on the fastest available scheduled flight to reduce transit time.
AOG (Aircraft on Ground)
A critical event where an aircraft cannot fly due to technical issues and parts must arrive urgently.
ETA Confidence
The reliability of predicted arrival time based on route status, handoffs, and current operational conditions.
Escalation Protocol
A predefined communication and decision path used when shipments face delay, risk, or route disruption.
Chain of Custody
A clear record of who handled the shipment at each stage, used to preserve accountability and compliance.